Repair, replace the glass or replace the window?
Answer 2 or 3 questions and see what usually fixes your problem. Not every problem is the window's, and not every window with a problem needs replacing. Each answer comes from our guides, with sources. Free, and nothing leaves your browser.
Your problem
What is happening with the window?
Question 1
Summary: symptom, most common cause and first step
| Symptom | Most common cause | First step |
|---|---|---|
| Water on the glass, inside face | Too much humidity in the home | Ventilate and use the extractor fan |
| Water between the two panes | Double glazing seal failed | Ask for the glass unit to be replaced and check the warranty |
| Water only when it rains | Infiltration: joints or installation | Photograph it and call the installer |
| Window will not close or handle stuck | Loose hardware or lock against wrong operation | Close slowly and ask the installer to adjust |
| Air gets in | Worn seals, hardware or shutter box | Check seals, hardware and shutter box |
| Noise | Gaps, shutter box and glass | Check the gaps before replacing the glass |
| Rotten or warped frame | Degraded wood or deformed frame | Ask for a replacement quote and check licence or condominium |
Frequently asked questions
Yes, if the mist is between the two panes and the frame is good: the solution given is to replace the insulating glass unit. Ask the glazier, in writing, to confirm the state of the frame and seals.
When the frame is rotten or warped, or the frame can no longer be repaired. Worn seals and loose hardware can be repaired. Decide window by window.
Notify the company in writing. In the first 3 years the law gives you rights, and in the first 30 days you can ask straight away for replacement. See the rights guide and the letter generator.
No. It summarises what our guides say about each symptom. The right cause is only confirmed with the window in front of a technician.
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